HP Care Pack Services: Packaged server and storage services for increased uptime, productivity and ROI
When you buy HP server and storage products and solutions, it's also a good time to think about what levels of support you may need. Our portfolio of service options reduce deployment and management worries while helping you get the most out of your server and storage investments. We take a holistic approach to your environment, bridging servers, blades, storage, software and network infrastructures with our packaged HP Care Pack Services for servers and storage.

Protect your business beyond warranty
When it comes to robustness and reliability, standard computing equipment warranties have matured along with technology. Good news that can also create problems stemming from depending on standard warranties designed to only protect against product defects and some downtime causes. Using a standard approach to warranty uplifts, such as HP Care Pack Services, helps reduce downtime risks and provides operational consistency for mission-critical and standard business computing.

HP Care Pack Services: Upgrading or extending standard server and storage warranties cost effectively
HP Care Pack Services offer a standard reactive hardware and software support services suite sold separately, or combined with our Support Plus and Support Plus 24 services. The portfolio also provides a combination of integrated proactive and reactive services, such as Proactive 24 Service and Critical Service. In addition with HP Proactive Select, you can acquire the specific proactive constancy and technical services. HP Proactive Select menu offers a broad set of service options that you can mix and match depending on your specific requirements. Proactive service options include offers for server, storage, network, SAN device, software, environment and education services.

HP server and storage lifecycle support services offers a full spectrum of customer care-from technology support to complex migrations to complete managed services. HP Factory Express provides customization, integration and deployment services for turnkey solutions. HP Education Services offer flexible, comprehensive training on to help your IT staff get the most out of your server and storage investments. HP Financial solutions extend innovative financing and cost-effective asset management programs-from purchase to equipment retirement.

Learn more: www.hp.com/services/servers and www.hp.com/services/storage

NOTE: Care Pack Services availability may vary by product and country.

HP Care Pack Services are sold by HP and HP Authorized Service Partners:

Model
SAS HBA	HP SC08Ge Host Bus Adapter NOTE: This is a 2 x4 External Port SAS HBA.	488765-B21

Operating Systems	Microsoft Windows 2003 Standard 32 Bit
	Microsoft Windows 2003 Enterprise 32 Bit
	Microsoft Windows 2003 Standard x64
	Microsoft Windows 2003 Enterprise x64
	Microsoft Windows Server 2008
	Red Hat Enterprise Linux 5
	SUSE Linux Enterprise Server 10
	VMware ESX 3.5 (32/64)
	NOTE: For more Linux OS support & certification information, please visit our the ProLiant & BladeSystem Server Linux matrix: http://h18004.www1.hp.com/products/servers/linux/hplinuxcert.html

Recommended HP Care Pack Services for optimal satisfaction with your HP product
Recommended Services	Hardware Options Support HP Care Packs provide support for all HP-branded hardware options qualified for inclusion in your server or storage solution. Any additional HP-qualified options installed within the server are covered at the same service level and for the same period as the server and no additional cost. Help improve or maintain system uptime Convenient onsite support Committed response time http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE

	3-Year HP Hardware Support Onsite Service, 4-hour response, 24x7 Provides you with rapid remote support and if required an HP authorized representative who will arrive on site any time and day of the year to begin hardware maintenance service within 4 hours of the service request being logged. This service provides a trained HP service specialist to perform an installation that meets HP quality standards, for: Help improve or maintain system uptime Convenient onsite support Committed response time http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE

	HP Installation and Startup of HP ProLiant Servers Provides for the installation of your new HP ProLiant server and operating system to assist you in bringing your new HP ProLiant server and operating system into operation in a timely and professional manner. This service provides a trained HP service specialist to perform an installation that meets HP quality standards, for: Delivery of the service at a mutually scheduled time convenient to your organization Availability of an HP service specialist to answer basic questions during the onsite delivery of this service Custom installation as detailed in "Delivery specifications" or in a Statement of Work (SOW) Verification prior to installation that all service prerequisites are met http://h20195.www2.hp.com/V2/GetPDF.aspx/5982?7572ENN

Optional HP Care Pack Services that will enhance your HP product experience
Optional Services	3-Year HP Hardware Support Onsite Call-to-Repair (CTR) Service, 6- or 24-hour As an alternative to our recommended support level, for customers who need committed call-to-repair for server hardware. Provides your IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within 6 or 24 hours of the initial service request to the HP Global Solution Center. http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EN.pdf

	3-Year HP Support Plus 24 As an alternative to our recommended support level, for customers who need access to responsive 24x7 hardware and software support plus software updates on HP and selected third party products: For a higher return on your server and storage technology, our 3-year combined reactive support service delivers integrated onsite hardware/software support services available 24x7x365, including access to HP technical resources, 4-hour response onsite hardware support and software updates. http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EEE

	HP Proactive Select Service Customer needs on demand access to consulting, technical proactive services and education courses Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy Proactive Select Service Credits when you purchase your hardware and then use the credits over the next 12 months. http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN

NOTE: This is a list of supported options. Some may be discontinued.
HP Disk Storage Systems	MSA SAN Storage Arrays
	HP StorageWorks 2012 Modular Smart Array 3.5-in Drive Bay Chassis (LFF)	AJ948A
	HP StorageWorks 2024 Modular Smart Array 2.5-in Drive Bay Chassis (SFF)	AJ949A
	HP StorageWorks 2300sa G2 Modular Smart Array Controller	AJ808A
	NOTE: Please see the QuickSpecs for additional part numbers and information at: http://h18000.www1.hp.com/products/quickspecs/13331_div/13331_div.html
	HP StorageWorks MSA2000sa Modular Smart Array
	HP StorageWorks 2012sa Single Controller Modular Smart Array	AJ752A
	HP StorageWorks 2000sa Modular Smart Array Controller	AJ754A
	NOTE: Please see the QuickSpecs for additional part numbers and information at: http://h18000.www1.hp.com/products/quickspecs/13045_div/13045_div.html

Performance	Designed to be as flexible as HP servers, HP SC08Ge Host Bus Adapter provides support for the HP StorageWorks 2000sa and 2000sa G2 Modular Smart Array (HP MSA2000sa and MSA2300sa G2 Controllers). The HP adapter delivers exceptional system performance, with eight 3 Gb/s SAS ports providing up to 24 Gb/s total storage bandwidth.

HP Server Integration	Fully integrated and tested with most ProLiant servers and management software.

Key Features	SAS technology delivers high performance and data bandwidth up to 3 Gbps per physical link Mix-and-match SAS and SATA hard drives, lets you deploy drive technology as needed to fit your computing environment PCIe x8 (2.5 GB/s bandwidth) PCI Express x8 capable

Ports	Eight (8) SAS physical links distributed across 2 x4 external SFF-8088 connectors Provides the ability to support the HP MSA2000sa Controller. Provides the ability to support the HP MSA2300sa G2 Controller.

Form Factor	This product ships with the parts necessary to convert between high-profile and low-profile PCIe slots.

Supported Enclosures	HP StorageWorks 2300sa G2 Modular Smart Array Controller Supports one HP MSA2300sa G2 Controller - additional tiered enclosures are not supported HP StorageWorks 2000sa Modular Smart Array Controller Supports one HP MSA2000sa Controller - additional tiered enclosures are not supported

HP Services Awards	HP Technology Services continues to be recognized for service and support excellence by customers, partners, industry organizations and publications around the world. Recent honors and award reflect our services team's dedications, technical expertise, professionalism and uncompromising commitment to customer satisfaction.

Dimensions (excluding bracket)	6.6 x 2.5 x 0.6 in (16.8 x 6.4 x 1.6 cm)
Disk Drive and Enclosure Protocol Support	3 Gbps SAS (Serial Attached SCSI)
Disk Drive and Enclosure Protocol Support	1.5 Gbps SATA (Serial Advanced Technology Attachment)
Architecture	Serial Attached SCSI (SAS)
	Serial Advanced Technology Attachment (SATA)
	PCI-Express x8
SAS Connectors	2x4 external SFF-8088 (Mini-SAS)
Data Transfer Method	300 MB/s bandwidth (600 MB/s, full duplex) on each port for combined throughput of up to 2 Gb/s
PCIe Bus Speed	PCIe x8 (2.5 GB/s maximum bandwidth)
Simultaneous Connection Transfer Ports	2 x 4 Wide SAS Connectors
Port Transfer Rate	12 Gb/s per x4 Wide SAS Port (4 x 3 Gb/s)
Software upgradeable Firmware	Yes
Maximum Capacity	288TB
Memory Addressing	64-bit, supporting servers memory greater than 4 GB
Upgradeable Firmware	4-MB flashable ROM
Disk Drive and Enclosure Protocol Support	3 Gb/s SAS and 1.5 Gb/s SATA

Environment-friendly Products and Approach	End-of-life Management and Recycling	Hewlett-Packard offers end-of-life HP product return, trade-in, and recycling programs in many geographic areas. For trade-in information, please go to: http://www.hp.com/go/green. To recycle your product, please go to: http://www.hp.com/go/green or contact your nearest HP sales office. Products returned to HP will be recycled, recovered or disposed of in a responsible manner. The EU WEEE directive (2002/95/EC) requires manufacturers to provide treatment information for each product type for use by treatment facilities. This information (product disassembly instructions) is posted on the Hewlett Packard web site at: http://www.hp.com/go/green. These instructions may be used by recyclers and other WEEE treatment facilities as well as HP OEM customers who integrate and re-sell HP equipment.

LSI Off Line	LSI Off Line option ROM Utility