| Buying Red Hat Enterprise Linux from HP |
| Q1. |
Why should I consider buying RHEL from HP? |
| A1. |
HP is a certified software reseller uniquely qualified to assist our customers with all your software needs. From HP you gain the convenience of one-stop shopping and one-call support for your ProLiant and Integrity servers and your Red Hat Operating System needs. Through HP you can also take advantage of HP Insight Control Management Software for ProLiant servers and HP Integrity Essentials for Integrity Servers.
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| Q2. |
What versions of Red Hat Enterprise Linux products are on supported HP ProLiant and Integrity Servers? |
| A2. |
Red Hat Enterprise Linux versions 5, and version 4., are supported on selected HP ProLiant and Integrity Servers. Please visit www.hp.com/go/linux for the latest Linux on ProLiant & Integrity server support and certification information.
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| Q3. |
Does HP Support RHEL 3 on Integrity and ProLiant Servers? |
| A3. |
Yes, HP does support RHEL 3 on selected servers. However, as Red Hat's Lifecycle for RHEL 3 enters Phase 3 support, Phase 3 support from Red Hat provides no new functionality, no new hardware enablement or any updated installation images are planned for release in Production 3 life cycle phase. There are no minor releases planned during this phase. For more information on this, contact your Red Hat representative or refer to Red Hat's lifecycle guideline.
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| Q4. |
Does HP support all Red Hat updates? |
| A4. |
HP supports all Red Hat updates unless otherwise specified on our server support matrices. HP encourages customers to upgrade to the latest update if possible.
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| Q5. |
What changes have been made to these Linux operating systems offered by HP? |
| A5. |
HP is making no changes to the Red Hat Enterprise Linux software-this is the same packaged product software being offered by Red Hat. However, HP and Red Hat collaborate before and during the beta cycle of a new RHEL operating system to ensure HP hardware and value add software works straight out of the box. HP has 2 dedicated Engineers at Red Hat's Raleigh North Carolina office as well as Red Hat's Westford Massachusetts office.
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| Q6. |
How does HP sell Red Hat Enterprise Linux for HP ProLiant and Integrity Servers? |
| A6. |
HP sells Red Hat Enterprise Linux products bundled with both the OS subscription license and with HP phone-in support. For more information, visit How to buy.
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| Q7. |
What is a subscription and how does it differ from a license? |
| A7. |
Red Hat subscriptions give you access to the latest technology as it's tested and released. This includes upgrades to newer releases at no additional charge for as long as your subscription is active. Your subscription also includes access to Red Hat Network, an efficient solution for managing, updating, and supporting your systems. And finally, you get the reassurance that Red Hat will stand behind and support each product version for seven years.
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| Q8. |
Why does HP sell versionless RHEL products? |
| A8. |
HP no longer carries version numbers on our RHEL product list except for the media kits. This allows a customer to buy ANY version of RHEL and install it an Integrity or ProLiant server. The version of the os must be supported and HP encourages our customers to refer to our server support matrices before installing the operating system. Visit our RHEL product list.
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| Q9. |
What is the HP Integrity Essentials Foundation Pack for Linux? |
| A9. |
The HP Integrity Essentials Foundation Pack for Linux contains essential software needed to install, configure, and manage Integrity servers with Linux. For more information, visit Open Source and Linux from HP.
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| Q10. |
What is HP Insight Control Management Software Portfolio for ProLiant Servers? |
| A10. |
Insight Control management software for HP ProLiant and HP BladeSystem infrastructure is integrated management software that addresses your monitoring, deploying, and controlling needs from almost anywhere - and simplified in a single package for easy deployment and installation. For more information, visit HP Insight Control management software portfolio.
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| Product Deliverables & Installation Questions |
| Q1. |
Where can I find out more information about installing and upgrading Red Hat Enterprise Linux? |
| A1. |
For more information see Red Hat's RHEL 5 documentation (release notes, installation and virtualization guides)
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| Q2. |
What do I receive when I buy a RHEL subscription from HP? |
| A2. |
An envelope will be mailed to you separately or dropped in the server box. Inside the envelope is a RHEL registration card. There are step by step instructions and a registration number. You must register at the Red Hat Network and it is highly recommended to register as quickly as possible.
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| Q3. |
What happens if I lose my RHEL subscription key before I register at Red Hat Network? |
| A3. |
Contact your HP sales person or the reseller in which you obtained your copy from. HP will assist you to ensure you do not have to purchase another copy. Another option is to use our online form.
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| Q4. |
How do I install Red Hat if I chose not to receive a media kit? |
| A4. |
Customers can choose to download the RHEL operating system directly from the Red Hat web site and not receive a media kit from HP containing the software. Customers must register at the respective web site prior to download. Registration requires the Red Hat subscription from HP when ordering either RHEL. Please refer to Red Hat's RHEL documentation (release notes, installation guides).
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| Q5. |
What do I receive when I buy a RHEL media kit from HP? |
| A5. |
RHEL 4
The media kit contains the following and you must purchase a subscription separately from the media kit. Media kits are normally purchased when a customer cannot download all the OS information from the Red Hat Network.
Red Hat separated what was formerly known as ES and AS out into 2 purchasable media kits. HP only offers 1-2 Sockets (aka RHEL 4 ES).
- Four (4) Installation CD's labelled 1-4 for x-86
- Five (5) Installation CD's labelled 1-5 for AMD64 and EM64T
- One (1) Extra CD labelled CD 5 - for x86
- One (1) Extra CD labelled CD 6 for AMD64 and EM64T
- One (1) Documentation Disc
RHEL 5
With the release of RHEL 5, Red Hat now offers one media kit for both 1-2 Socket (RHEL) and Unlimited Sockets (Advanced platform) operating systems.
- DVD - Installation Disc for 64-Bit, AMD64 & Intel 64
- DVD Installation Disc for 32-Bit x86
- Rescue Disc for 64-Bit, AMD64 & Intel 64
- Rescue Disc for 32-Bit x86
- Supplementary Disc for 64-Bit, AMD64 & Intel 64
- Supplementary Disc for 32-Bit x86
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| RHEL 5 |
| Q1. |
How is Red Hat Enterprise Linux packaged? |
| A1. |
There are two RHEL server products.
Red Hat Enterprise Linux (RHEL)
- Replaces RHEL ES; priced the same
- 1 year or 3 year subscription
- Supports up to 2 sockets
- Up to 4 guests of any supported operating systems
- Improves performance, manageability, security, auditing,Windows interoperability, file system & development tools
- Management: Includes comprehensive management capabilities
- Includes standard (9x5) or Premium Support (24x7)
Red Hat Enterprise Linux Advanced Platform (formerly "RHEL AS")
- Replaces Red Hat Enterprise Linux AS; priced the same
- 1 year or 3 year subscription
- Supports unlimited sockets
- Unlimited virtual instances of any guest O/S
- Improves performance, manageability, security, auditing, Windows interoperability, file system, and development tools
- Management: Includes comprehensive management capabilities
- Includes Red Hat Global File System and Red Hat Cluster Suite: High availability clustering and failover; application and guest operating system failover
- Includes Standard (9x5) or Premium Support (24x7)
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| Q2. |
Are all features of RHEL 5 supported by HP Services including GFS and Cluster Suite? |
| A2. |
Yes.
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| Red Hat Network |
| Q1. |
What is it? |
| A1. |
Red Hat Network is an easy-to-use systems management platform for your Linux infrastructure. It is built on open standards and uses a web-based graphical interface. Its services are provided through modules that allow you to add enhanced management capabilities.
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| Q2. |
What does it do? |
| A2. |
Simply stated, when you purchase a subscription from HP, you are entitled to download any version of the Red Hat operating system and any updates that HP supports. This eliminates that need for HP to provide update CD's. We encourage our customers to review our support matrix for versions of Red Hat's operating systems that HP supports. Red Hat Network provides simple tools to efficiently manage the life cycle of systems on your network, including provisioning new systems, managing their updates and configuration changes, monitoring system performance, and eventually re-deploying the systems for a new purpose.
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| Q3. |
Why should I care? |
| A3. |
Your business benefits from increased productivity, reduced system life cycle costs, greater administration consistency, and enhanced security. Red Hat Network lowers deployment, configuration, and management costs and it enhances security via a single centralized tool, secure connection policies for remote administration, and secure content.
Visit the Red Hat Network for more information.
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| HP's Support and Services Offerings |
| Q1. |
How will support be offered for RHEL products? |
| A1. |
Software technical support (phone support) for RHEL will be bundled with the RHEL subscriptions. Customers have a choice of either 9x5 support or 24x7 support. Enhanced support levels will also be available including Support Plus, Support Plus 24, Proactive Essentials, Proactive 24 and Critical Service.
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| Q2. |
Who do I call for service and support? |
| A2. |
Customers that purchase Red Hat Enterprise Linux operating systems from HP should call HP for both OS and server support. For Linux OS support, customers should refer to the contact information provided on their HP support agreement. To expedite the support process, please be prepared to provide the Service Agreement Identifier (SAID) number which can be found on the HP support agreement (verifies support entitlement to RHEL). The HP support agreement is sent within 30 days of purchase of your RHEL subscription. If customers are unable locate their HP support agreement or require support before they have received it, they can obtain the local customer service numbers from the Contact HP Worldwide website.
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| Q3. |
How does HP service and support differ from Red Hat service and support? |
| A3. |
HP offers comprehensive service levels for our global customers, such as a Standard, and Premium levels for Red Hat Enterprise Linux. HP provides the Level 1 and 2 support service and is always the customer point of contact. Red Hat provides back end Level 3 support to HP.
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| Q4. |
Where can I find out more information about HP Services for RHEL? |
| A4. |
Please visit Red Hat Enterprise Linux Services.
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| Q5. |
What happens when my subscription is expiring? Does HP have a renewal process? |
| A5. |
Yes, Customers who have purchased Linux subscriptions and support directly from HP will automatically be notified 90-120 days prior to contract expiration to renew their services. Once the services have been renewed, the customer will be sent renewed entitlements to their Linux subscriptions and a letter confirming support has been renewed with instructions for obtaining support.
Customers who have purchased Linux subscriptions and support via an HP partner should be approached by their HP partner to renew subscriptions and support. However, If a customer would like to renew directly with HP, they may contact HP using contacts info provided below
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| Other Linux Product information |
| Q1. |
Where can I find out more about Linux solutions on HP ProLiant and Integrity Servers? |
| A1. |
Please visit Linux on ProLiant and Linux on Integrity.
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| Q2. |
How to obtain more RHEL product information? |
| A2. |
Please visit the Red Hat website.
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| Q3. |
What is HP Integrity Virtual Machines (Integrity VM) and what versions of Red Hat Enterprise Linux does it support as a guest OS? |
| A3. |
HP Integrity Virtual Machines (Integrity VM), is a soft partitioning and virtualization technology within HP's Virtual Server Environment, that enables you to create multiple virtual servers or machines within a single HP Integrity server or nPartition. Integrity VM which on hp-ux supports RHEL 4 as a guest OS. For more information see HP Integrity Virtual Machines (Integrity VM).
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| Q4. |
Where can a find additional information on HP, Linux and Open Source? |
| A4. |
For more information, visit Open Source and Linux from HP.
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