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HP's customer self repair programs offer you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace parts at your own convenience.
The programs are easy to use, typically beginning with a call to an HP Support Specialist who will diagnose and assess whether a replacement part is required to address a defective hardware component. Replacement parts are express-shipped; most-in-stock parts are shipped the very same day you contact HP.
The program is available for most HP products currently under warranty or contract.
For more information on the self repair program available to customers in the U.S. and Canada, please visit:
North America Customer Self Repair.
For more information on HP parts, please visit:
HP Parts Directory.
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