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HP Services offers tools to help you better manage your IT environment. A valid HP Service agreement or active warranty is required to use these tools.
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HP SIM and ISEE work together to help identify and notify you of potential problems.
The WEBES and OSEM tools analyze events and facilitate communication between you and HP Services by notifying HP SIM of serviceable events that have been submitted by ISEE as service incidents.
HP SIM displays these types of events in the Events List; the user is then able to obtain details on analysis results and call history.
Certain configurations of these tools can run co-existent on a SIM CMS (Central Management Server) for central processing in large scale environments.
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HP Instant Support Enterprise Edition (ISEE), a feature of HP support, is a single, scalable, 24×7 remote monitoring and support solution to manage your multi-vendor IT environment.
ISEE helps to:
- Minimize the risk of unplanned downtime and improve availability
- Improve resolution time on average by 20%
- Eliminate manual intervention of reviewing every event
- Automate the call logging process to expedite support action when needed
For more information please visit:
ISEE additional information. To download ISEE visit:
HP Software Depot and select ISEE under Featured Products.
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HP Services has deployed leading edge analysis tools that notify you when a significant system event has or will occur. WEBES System Event Analyzer (SEA) and Open Service Event Manager (OSEM), are used both as part of the ISEE remote service offering and as standalone tools to HP Services customers.
WEBES SEA and OSEM provide the following benefits:
- Event filtering to identify serviceable events
- Fault analysis to determine appropriate service actions
- Event notification to let customers and/or HP Services know when a service action needs to be taken
For more information and to download these tools please visit:
Onsite Analysis Tools.
OSEM is also available from the SmartStart Management CD.
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