HP Insight Remote Support Standard software

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Overview

HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X 7, so you can spend less time solving problems and more time focused on your business. You can have your systems remotely monitored for hardware failure using secure technology that's been proven at thousands of companies around the world. In many cases, you can avoid problems before they occur.

HP Insight Remote Support Standard, the newest addition to the HP Insight Remote Support family, is the ideal solution for small to mid-size environments that do not require an infrastructure management platform. Included at no additional cost as part of your HP warranty, HP Care Pack Service, or HP contractual support agreement, HP Insight Remote Support Standard helps you do more with less.

HP is the industry leader, integrating 24 X 7 secure, remote and automated monitoring, event notification. HP Insight Remote Support Standard Service delivers secure remote support for your HP Servers and Storage, 24 X 7. so you can spend less time solving problems and more time focused on your business.


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What's new

HP Insight Remote Support Standard helps you do more with less.

Remote monitoring all the time, so you gain better control
Automated notification every time, so you can do more with less
Accurate resolution in less time, so your business stays up and running

Ideal Environment

Ideal for...

Small and mid-sized businesses customers and other with smaller IT environments.

Easy to install
Simpler to use with less intervention: Automated monitoring, event notification, and service dispatch
Superior support experience: Accurate, relevant support often avoiding problems before they occur.

Model Comparison

	HP Insight Remote Support Standard	HP Insight Remote Support Pack
Cost of Solution	Available at no additional charge for warranty, HP Care Pack Service, and contractual support agreements	Available at no additional charge for warranty, HP Care Pack Service, and contractual agreements
Installation	Available as a download package from HP Software Depot either by accessing it directly or by following the link to it from the installation process (e.g. installation initiated from the HP Insight Software DVD, HP Systems Insight Manager installation, etc.).	Bundled with the HP SIM Installation. Available as a HP SIM download package or as part of the Insight Control suite
Security	Based on standard Internet security protocols as frequently used for applications like home banking	Based on standard Internet security protocols as frequently used for applications like home banking
Monitored Environment Size	Ideal for environments with 1-50 servers	Optimized for up to 1400 monitored devices
Hosting Device	Windows ProLiant server that can be shared with other applications	Dedicated server required to host both HP SIM and RSP
Remote Capabilities	24 x 7 remote monitoring Automated event detection and reporting without any manual intervention Automatic service dispatch, based on device’s warranty, HP Care Pack Service or contract definition	24 x 7 remote monitoring Automated event detection and reporting without any manual intervention Automatic service dispatch, based on device’s warranty, HP Care Pack Service or contract definition Ability to view warranty and contract details for all discovered HP devices Needs local onsite expertise for installation.
Proactive Services	Not available	Additional capabilities to deliver proactive services such as health checks, availability, patching etc. Available for HP Mission Critical and Proactive Services customers
Software Updates	Managed automatically through the Remote Support Software Manager	Managed automatically through the Remote Support Software Manager
Problem Resolution	Detailed problem resolution information, automatically submitted to HP	Integrated into HP Systems Insight Manager, which allows simplification of the customer’s IT support processes. Ability to intelligently integrate with HP Operations Manager. Simple event notification with other management applications possible
Products Supported	HP ProLiant Servers HP Integrity Servers HP 9000 Servers HP BladeSystem Enclosures HP StorageWorks Enterprise Virtual Arrays HP StorageWorks Modular Smart Arrays HP StorageWorks Tape Blades HP Attached Storage and Blades For more details, please see the HP Insight Remote Support Standard Release Notes.	HP ProLiant Servers HP Integrity Servers HP 9000 Servers HP Alpha Servers HP NonStop Servers HP EVA Storage Selected non-HP servers (IBM, Sun and Dell) HP Modular Cooling System HP Dynamic Smart Cooling HP StorageWorks XP Disk Array HP StorageWorks Enterprise Virtual Arrays HP StorageWorks Modular Array HP StorageWorks Enterprise Modular Array HP StorageWorks Raid Array HP StorageWorks Enterprise Storage Array HP StorageWorks SAN switches HP StorageWorks Storage Servers HP StorageWorks Storage Blades HP StorageWorks Virtual Library Systems HP StorageWorks Tape libraries HP Rack-mountable and Tower UPS Network devices (e.g. HP ProCurve or Cisco devices) For more details, please see the HP Insight Remote Support Advanced Release Notes.

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