HP Insight Remote Support Advanced Software

Ease of installation and maintainability

• The installation software now automatically recognizes the language preference of the server on to which Insight Remote Support is being installed. If this is Korean, Traditional Chinese, Japanese or Simplified Chinese, then the installation screens will automatically display the instructions in these languages. This applies for Insight Remote Support Standard and Advanced.
• Service Health tab functionality has been improved by making the status for each device more accurate and making the content of the pop-up windows more comprehensive.
• All new installations will now automatically configure and schedule Basic configuration collections for Insight RSA on all discovered devices.
• The product coverage for Basic configuration collections has also increase in this release in a step towards collection from every device in the future.

Improved scalability and resilience

• HP Insight RSA now supports up to 3,250 SNMP/WBEM monitored devices (previously 2,500 monitored devices) per Central Management Server.
  Note: HP Insight RSA continues to support 2000 devices for configuration collections.
• Scalability of the HP datacenter has also increased to support 450,000 Mission Critical server services
• 25 known issues have been resolved and the fixes are included in this release.
• In response to the a recent escalation, a capability has been added to automatically reconnect customer installations if the data center encounters issues in the future

New Central Management Server/Hosting Device capabilities

• Web-Based Enterprise Services (WEBES) v6.2 is the default analysis engine

New server product support

• HP ProLiant server support
• HP SNMP Agents for Red Hat Enterprise Linux v8.6
• HP SNMP Agents for SUSE Linux Enterprise Server v8.6
• HP Insight Management Agents for Windows Server 2003/2008 v8.6
• HP Insight Management WBEM Providers for Windows v2.7
• HP ProLiant BL620c G7 servers
• HP ProLiant BL490c G7 servers
• HP ProLiant BL460c G7 servers
• HP ProLiant BL2x220c G7 servers
• HP ProLiant SL335s G7 servers
• HP ProLiant DL2000 G6 servers
• HP ProLiant DL170e G6 servers
• HP ProLiant DL980 G7 servers
• Citrix XenServer 5.6 operating system support for monitored HP ProLiant servers
• HP Integrity server support
• HP Integrity rx2800 i2 servers running HP-UX 11i v3 and OpenVMS 8.4
• HP Integrity BL860c/BL870c/BL890c i2 servers running HP-UX 11i v3, OpenVMS 8.4 and Windows 2008 R2
• New HP product support
• 2000 fc/i/sa G2 Modular Smart Array
• P2000 G3 Modular Smart Array
• LeftHand Microsoft Hyper-V VSA and Failover support
• LeftHand SANiQ 9.0 support for NSMs and P4000 series
• Brocade FC 8Gb HBA
• Cisco MDS 8Gb Fabric Switch for HP BladeSystem c-Class
• SN6000c (Cisco version)
• Secure Key Manager
• New Networking product support
• HP E8212zl Switches
• HP E8206zl Switches
• HP E5412zl-96G-PoE+ Switches
• HP E5412zl-96G Intelligent Edge Switches
• HP E5406zl-48G-PoE+ Switches
• HP E5406zl-48G Intelligent Edge Switches
• HP E5412zl Intelligent Edge Switches
• HP E5406zl Intelligent Edge Switches
• HP E6120G/XG Blade Switches
• HP E6120XG Blade Switches
• HP E6600-48G-4XG Switches
• HP E6600-48G Switches
• HP E6600-24G-4XG Switches
• HP E6600-24XG Switches
• HP E6600-24G Switches
• HP E3500yl-48G-PWR Switches
• HP E3500yl-24G-PWR Switches
• HP E3500yl-24G-PoE+ Switches
• HP E3500yl-48G-PoE+ Switches
• HP E3500-48-PoE Switches
• HP E3500-24-PoE Switches
• HP E3500-48 Switches
• HP E3500-24 Switches
• HP E3500-24 Switches
• HP E2915-8G-PoE Switches
• HP E2910al-48G-PoE+ Switches
• HP E2910al-24G-PoE+ Switches
• HP E2910al-48G Switches
• HP E2910al-24G Switches

Please see the Release Notes (either HP Insight Remote Support Standard Release Notes or HP Insight Remote Support Advanced Release Notes) for details.

Ideal Environment

This software is ideal for larger IT environments using HP Systems Insight Manager or having a need for integration into HP Operations Manager. It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements.

Model Comparison

	HP Insight Remote Support Standard	HP Insight Remote Support Advanced
Cost of Solution	Available at no additional charge for warranty, HP Care Pack Service, and contractual support agreements	Available at no additional charge for warranty, HP Care Pack Service, and contractual agreements
Installation	Available as a download package from HP Software Depot or as part of the Insight Control suite/Management suite	Bundled with the HP SIM Installation. Available as a HP SIM download package or as part of the Insight Control suite
Security	Based on standard Internet security protocols as frequently used for applications like home banking	Based on standard Internet security protocols as frequently used for applications like home banking
Monitored Environment Size	Ideal for environments with 1-50 servers	Optimized for up to 2000 monitored devices
Hosting Device	Windows ProLiant server that can be shared with other applications	Dedicated server required to host both HP SIM and RSP
Remote Capabilities	24 x 7 remote monitoring Automated event detection and reporting without any manual intervention Automatic service dispatch, based on device’s warranty, HP Care Pack Service or contract definition	24 x 7 remote monitoring Automated event detection and reporting without any manual intervention Automatic service dispatch, based on device’s warranty, HP Care Pack Service or contract definition Ability to view warranty and contract details for all discovered HP devices Needs local onsite expertise for installation.
Proactive Services	Not available	Additional capabilities to deliver proactive services such as health checks, availability, patching etc. Available for HP Mission Critical and Proactive Services customers
Software Updates	Managed automatically	Managed automatically
Problem Resolution	Detailed problem resolution information, including part location in device	Integrated into HP Systems Insight Manager, which allows simplification of the customer’s IT support processes. Ability to intelligently integrate with HP Operations Manager. Simple event notification with other management applications possible
Products Supported	HP ProLiant, HP Integrity and HP 9000 commercial servers HP BladeSystem Enclosures HP Alpha Servers HP Modular Cooling System HP Dynamic Smart Cooling HP Rack-mountable and Tower UPS HP Enterprise Virtual Arrays HP Modular Smart Array HP Modular Array HP Enterprise Modular Array HP Raid Array HP Enterprise Storage Array HP SAN switches HP Storage Servers HP Storage Blades HP Virtual Library Systems HP Tape libraries HP Modular Smart Arrays HP P4000 SAN Solutions Select non-HP servers (IBM and Dell Windows server) For more details, please see the HP Insight Remote Support Standard Release Notes.	HP ProLiant, HP Integrity and HP 9000 Servers HP BladeSystem Enclosures HP Alpha Servers HP NonStop Servers HP Modular Cooling System HP Dynamic Smart Cooling HP Rack-mountable and Tower UPS HP XP Disk Array HP Enterprise Virtual Arrays HP Modular Smart Array HP Modular Array HP Enterprise Modular Array HP Raid Array HP Enterprise Storage Array HP SAN switches HP Storage Servers HP Storage Blades HP Virtual Library Systems HP Tape libraries HP P4000 SAN Solutions Network devices (e.g. HP ProCurve or Cisco devices) Selected non-HP servers (IBM, Sun and Dell) For more details, please see the HP Insight Remote Support Advanced Release Notes.

HP Insight Remote Support Advanced Software helps you solve problems faster, so you can focus on your business:

• Remote monitoring, to gain better control
• Automated notification, to do more with less
• Accurate resolution, to keep your business running

	Remote Monitoring
	24x7 real-time remote “phone home to HP” monitoring
	Proactively monitor your systems and gain insights for your infrastructure Reduce intervention and increase control Enhance your reputation and achieve peace of mind (gain greater confidence with your business users Take actions that will help prevent problems from occurring
	Automated Notification
	Automatic problem reporting to remote HP support centers
	Increase the efficiency of your infrastructure Make the most of limited resources (time, people, and money) Included with warranty, HP Care Pack Service and support agreements Automated notification and service dispatch Faster support response time and reduced risk, freeing resources to focus on business innovation
	Problem Analysis
	Diagnostics and detailed problem resolution information  Enhance system availability and business productivity Proactively reduce risk of downtime Automatic, accurate case submission and resolution. We know who you are and what your problem is, reducing the time spent troubleshooting and resolving problems Leverages secure, proven technology used by thousands of customers around the world
	Proactive Services
	HP Mission Critical and Proactive Services customers can take advantage of HP Insight Remote Support Advanced to receive proactive services such as system health checks and network services.

1.	Is there a fee to use HP Insight Remote Support Advanced?
2.	How secure is HP Insight Remote Support Advanced?
3.	What type of environment is HP Insight Remote Support Advanced ideal for?
4.	What products are supported?
5.	Can I still have my preferred local HP Authorized Support Provider to deliver my HP contract or warranty service for me?

	Answers

General
Q1.	Is there a fee to use HP Insight Remote Support Advanced?
A1.	HP Insight Remote Support is available at no extra cost as part of your warranty, HP Care Pack Service or contractual support agreement with HP.
Q2.	How secure is HP Insight Remote Support Advanced?
A2.	HP Insight Remote Support requires access to an encrypted outbound initiated Internet connection (HTTPS/443) only. The secured technology used should be acceptable within most company's security policies. For more details, see the security brochure.
Q3.	What type of environment is HP Insight Remote Support Advanced ideal for?
A3.	HP Insight Remote Support Advanced will support up to 2,500 SNMP/WBEM monitored devices and 2,000 configuration collections (up from 2,000 monitored devices and 1,400 collections) per Central Management Server and is integrated with HP Systems Insight Manager. A dedicated Windows server is recommended to host both HP Insight Remote Support Advanced and HP Systems Insight Manager. Optionally, an intelligent link can be configured for integration with HP Operations Manager for Windows and HP-UX
Q4.	What products are supported?
A4.	Please refer to the HP Insight Remote Support Advanced Release Notes for details on the supported products and prerequisites. However, if you need further support for HP Insight Remote Support Advanced, then contact your local HP Response Center. Please refer to Technical Support for contact details.
Q5.	Can I still have my preferred local HP Authorized Support Provider to deliver my HP contract or warranty service for me?
A5.	HP Insight Remote Support (version A.05.30 and beyond) now contains a new Service Providers tab that allows you specify your preferred HP Authorized Support Provider by device. This feature is currently introduced on a country-by-country basis and may not yet be available in your country. If some or all of your support is delivered by a service provider on behalf of HP, as your preference, please contact that provider to determine if this service is available and to obtain instructions on how to complete this screen.