| General |
| Q1. |
What is HP Insight Control Environment for Linux (HP ICE-Linux)? |
| A1. |
HP Insight Control Environment for Linux is a Linux-hosted deployment, monitoring, and management software solution specifically for multi-server Linux environments. HP Insight Control Environment for Linux is a Linux-hosted solution on HP BladeSystem c-Class servers and Rack servers (iLO and iLO2 capable). Built using the best technologies from open source and HP, the HP Insight Control Environment for Linux integrates established technologies into a platform which provides robust management capabilities today and access to tomorrow's innovations.
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| Q2. |
What's new with HP Insight Control Environment for Linux? |
| A2. |
Version 2.0 provides 1) An integrated HP System Insight Manager platform for role-based access and security with paths to future technology innovations, 2) Flexible and productive bare metal system discovery, coupled with system image capture and Linux deployment, 3) Server power control to manage industry-standard servers even in remote locations. 4) Extensive monitoring for notifications, alerts, events, histories, graphs, and reporting - integrated into the platform, 5) Use Blade servers, Rack servers, or Virtual Connect. 6) Cluster management for teams, workgroups, or departments, 7) Energy management using HP Insight Power Manager, and 8) One-year of 24x7 HP Software Technical Support and Update Service. |
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| Q3. |
What servers or systems are supported by HP Insight Control Environment for Linux? |
| A3. |
HP Insight Control Environment for Linux supports HP BladeSystems (c7000 and c3000) and Rack servers (like DL300s and DL500s). Servers of the iLO and iLO2 (Integrated Lights Out) family are supported.
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| Q4. |
How is HP Insight Control Environment for Linux configured and how does it work? |
| A4. |
HP Insight Control Environment for Linux (HP ICE-Linux) is delivered via web download from Software Depot containing all the necessary software (HP ICE-Linux application, database, installer, management agents, utilities) to be installed on one of the supported ProLiant servers [HP Support website]. That server becomes the host for the HP Systems Insight Manager (HP SIM) configuration management system, from which system administrators can remotely discover, deploy, monitor, and manage their infrastructure and servers.
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| Q5. |
I'm currently a user of HP Insight Control Linux Edition (HP ICLE). How is HP Insight Control Environment for Linux (HP ICE-Linux) similar or different from HP Insight Control Linux Edition? |
| A5. |
HP Insight Control Environment for Linux (HP ICE-Linux) builds on the flexible deployment capabilities of the current HP Insight Control Linux Edition (HP ICLE) product with enhancements for monitoring (from the HP XC Clusters product) and with integration into the HP System Insight Manager (HP SIM) platform. The 'Linux' in 'ICE-Linux' reflects its basis in Linux as the management solution for Linux-centric environments of industry standard ProLiant servers.
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| Availability & Purchase |
| Q1. |
When will HP Insight Control Environment for Linux be available? |
| A1. |
HP Insight Control Environment for Linux is now available. License keys are available for purchase now, or the HP Insight Control Environment for Linux (HP ICE-Linux) software is available for free download from Software Depot [http://www.hp.com/go/ice-linux] now, or you can order the HP Insight Control Environment for Linux (HP ICE-Linux) Media Kit (464422-B21) which includes the software on a CD.
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| Q2. |
How can I get HP Insight Control Environment for Linux? |
| A2. |
HP Insight Control Environment for Linux (HP ICE-Linux) licenses are available for purchase via your HP authorized reseller, through your HP account team, and also online.
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| Q3. |
Can I try the software before I buy it? |
| A3. |
Yes. Evaluation licenses for HP Insight Control Environment for Linux are available at http://www.hp.com/go/ice-linux.
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| Q4. |
What licensing options are available for HP Insight Control Environment for Linux? |
| A4. |
HP Insight Control Environment for Linux (HP ICE-Linux) offers three licensing options, each of which comes with one-year of 24x7 HP Support included:
- Single-server license - to enable management and HP Support of a single server or blade
- Eight-server license - to enable management and HP Support of eight servers or blades
- Flexible-quantity license - to obtain an exact quantity of licenses (minimum number of five) with HP Support and a single option kit and single license key
These are the corresponding part numbers:
- 464423-B21 - 1-server license (no media) with 1-year of 24x7 support
- 464424-B21 - 8-server license (no media) with 1-year of 24x7 support
- 464425-B21 - Flex-quantity license (no media) with 1-year of 24x7 support
- 464422-B21 - Optional Media kit containing HP ICE-Linux ISO image CD (no license key included).
Note: Instead of purchasing the Media kit, the latest software can be obtained via free download.
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| Q5. |
What is the licensing and registration process for HP Insight Control Environment for Linux? |
| A5. |
After purchasing any of the three HP Insight Control Environment for Linux (HP ICE-Linux) license options, you will receive an email entitlement with instructions on how you can access your license keys via the web. You can immediately download the license keys and obtain access to the number or licenses you have purchased.
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| Other |
| Q1. |
How do I install HP Insight Control Environment for Linux (HP ICE-Linux)? |
| A1. |
HP ICE-Linux comes with its own installer to assist you in the installation process. A supported ProLiant server with a supported Linux distribution already installed is recommended. Documentation provides guidance on setting up the Linux host system for the configuration management system. Please review the documentation and requirements prior to performing the installation and setup.
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| Q2. |
Does HP Insight Control Environment for Linux require agents to be installed on the server that it is managing? |
| A2. |
Yes, HP ASM agents are required. These are low-level agents. [Note: For bare metal discovery, no agents or operating system are required. The tftp area needs to be setup, and likewise the DHCP server; then the server can be powered up and it will be automatically discovered and registered in HP Systems Insight Manager.] Details on what data and support are provided with different agents are provided in the user documentation.
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| Management software |
| Q1. |
When should I use HP ICE-Linux or the other HP ICE environments? |
| A1. |
These HP management offerings are very complementary. All HP Insight Control Environment (HP ICE) offerings are based on the HP Systems Insight Manager (HP SIM) platform, but based on different hosted operating systems. HP recommends using HP ICE-Linux for departments or organizations where Linux-hosted multi-system environments are the primary concern.
If the Linux environment has a mix of operating systems (HP-UX, Windows, Linux, VMware, Microsoft Virtual Server), then the other HP ICE offerings should also be considered.
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| Q2. |
Are HP Insight Power Manager and HP iLO Select included with HP ICE-Linux? |
| A2. |
Yes, licenses for HP Insight Power Manger (HP IPM) and HP Integrated Lights-Out Select (HP iLO Select) are also included with HP ICE-Linux and are leveraged using the HP Systems Insight Manager (HP SIM) platform. HP Insight Power Manager helps you to manage energy in your environment. and HP iLO Select provides secure shell capabilities along with integrated remote management.
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| Service & Support |
| Q1. |
What support and services are available with HP Insight Control Linux Edition? |
| A1. |
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One year of 24 x 7 HP Software Technical Support and Update Service is included with HP Insight Control Environment for Linux software. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems.
The service also provides access to software updates and reference manuals either in electronic form or on physical media as they are made available by HP.
If you received a license entitlement certificate, automated registration for this service will take place upon online redemption of the license certificate/key.
With this service, customers of HP Insight Control Environment for Linux will benefit from expedited problems resolution as well as proactive management and delivery of HP ICE-Linux updates.
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- Options for 24 x 7 HP Software Technical Support and Update Services are also available for terms of three-years, four-years, and five-years for HP Insight Control Environment for Linux software
- Three year 24 x 7 HP Software Technical Support and Update Service is also optionally available for HP Insight Control Environment for Linux software
- Installation and Startup Services are also optionally available for HP Insight Control Environment for Linux
- A public electronic forum is available for users to consult for collective wisdom and experience. Look for the HP Insight Control for Linux ITRC forum
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| Q2. |
How do I get support for HP Insight Control Environment for Linux? |
| A2. |
HP Insight Control Environment for Linux software includes one year of 24 x 7 HP Software Technical Support and Update Service. This service provides rapid access to trained support staff as well as proactive management and delivery of software updates.
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| Q3. |
What is HP Software Technical Support and Update Service? |
| A3. |
HP Insight Control Environment for Linux software includes one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems. The service also provides access to software updates and reference manuals either in electronic form or on physical media as they are made available by HP. With this service, customers will benefit from expedited problems resolution as well as proactive management and delivery of HP Insight Control Environment for Linux updates.
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| Q4. |
How do I extend my support contract following the first year of 24 x 7 Software Technical Support and Update Service? |
| A4. |
Customers that register their Software Technical Support and Update Service with HP will be contacted prior to service contract expiration with a reminder to extend their service contract. While customers are not required to extend their service contract, continued access to software updates will not be possible once the first year of support and update service expires.
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