| General |
| Q1. |
What is the function of the HP ProLiant server and BladeSystem management packs for System Center Essentials 2007? |
| A1. |
The HP ProLiant Server and BladeSystem Management Packs for System Center Essentials (SCE) automates state/alert monitoring for HP ProLiant servers and BladeSystems within SCE. They include predefined server and BladeSystem groups, event processing rules and tasks. These enable IT administrators to streamline operations and ensure increased systems availability by monitoring key resources for Microsoft Windows environments and HP ProLiant server and BladeSystem hardware platforms through a common SCE console.
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| Q2. |
What are the benefits of installing HP management packs for System Center Essentials 2007? |
| A2. |
- Identify, group, and display HP ProLiant servers and Blades within the System Center Operations Manager Console using Microsoft's System Definition Model (SDM)
- Illustrate relationships of HP ProLiant servers and subsystems with HP server state rolled up to the highest level for quicker root cause
- Monitor and display the state of HP ProLiant servers and BladeSystems and the associated management services
- Proactively identify, translate, and display HP hardware events as Operations Manager alerts
- Provide browser-based links to HP management tools for hardware resource management and advanced remote administration from within the Operations Manager console
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| Q3. |
What do these versions of the Management Packs offer customers using the MOM 2005 Management Packs? |
| A3. |
These HP Management Packs have been written specifically for Microsoft System Center Operations Manager 2007 and will take advantage of features only available in Operations Manager 2007. The HP Server Management Packs for Operations Manager 2007 will not work with MOM 2005, due to fundamental changes in the Microsoft product. The management packs for MOM 2005 are still supported but will not work with Operations Manager 2007.
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| Q4. |
Do I need HP Systems Insight Manager now that I'm using System Center Operations Manager? |
| A4. |
The HP Server management packs rely on other components provided by HP to create a complete view of the servers being managed. These components are part of HP's Insight Control management software (aka ProLiant Essentials), and of HP Systems Insight Manager (HP SIM). HP recommends that these components be included by ensuring that the free ProLiant Support Packs and HP SIM modules are loaded on each managed server. There is no requirement for any of the additional SIM components, but some of them might be very useful in managing your servers.
Implementing both Microsoft System Center Essentials 2007 and HP Systems Insight Manager provides well-integrated and complementary benefits for managing adaptive enterprise environments. |
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| Q5. |
Are the ProLiant Server and BladeSystem management packs free? |
| A5. |
Yes. HP ProLiant servers and Blades continue to offer the highest level of manageability in the industry. For customers that have chosen to use Microsoft System Center Operations Manager, integration with HP ProLiant Servers and BladeSystems will be provided at no charge.
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| Service & Support |
| Q1. |
How do I get support for this product? |
| A1. |
First, use the Troubleshooting Assistant that comes with the product kit. It is designed to help you diagnose and resolve the most common installation and configuration problems experienced by our customers.
If you are unable to solve the problem with the Troubleshooting Assistant, it will provide the link to e-mail support from HP. Assistance on this product is only available via e-mail at MOMIntegrationPack.Support@hp.com. Please collect the below information and include it in your email.
- Microsoft® Windows® operating system version and patch levels
- HP Server Management Pack(s) version
- Insight Management Agents versions and associated plug-in tools (such as Version Control Agents and Insight Diagnostics)
- HP server type and models
- Screen prints of any error messages received
- Detailed description of the problem
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| Q2. |
What hardware platforms are supported by the HP ProLiant Server and BladeSystem Management Packs for System Center Essentials 2007? |
| A2. |
HP ProLiant servers managed with HP ProLiant Server Packs 7.5 or greater which includes servers in the:
- HP ProLiant DL 300 series
- HP ProLiant DL 500 series
- HP ProLiant DL 700 series
- HP ProLiant ML series
- HP ProLiant BL series
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| Q3. |
What operating systems are supported on managed servers? |
| A3. |
The HP ProLiant Server and BladeSystem Management Packs v1.6 for Microsoft System Center Operations Manager 2007 support monitoring for HP ProLiant servers and Blades running the following operating systems:
- Microsoft® Windows Server™ 2003
- Microsoft® Windows Server™ 2003 x64 Edition
- Microsoft® Windows Server™ 2003 for Itanium (English and Japanese editions)
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| Q4. |
Which HP ProLiant Server Packs (PSP) are supported? |
| A4. |
These HP Server Management Packs support servers starting with the ProLiant Server Pack 7.5 and through PSP 8.0 and HP C-class BladeSystems starting with HP's Onboard Administrator 2.04 through 2.15.
For additional details on specific PSP and platform support view the new System Center Support Matrix.
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