| PMP versions and Insight Manager integration |
| Q1. |
What are the differences between PMP 4.1 and PMP 3.1? |
| A1. |
PMP 4.1 is an extensive upgrade to PMP 3.1 that includes tight integration with HP Systems Insight Manager (HP SIM) 5.
View an interactive flash product presentation.
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| Q2. |
How does PMP integrate with HP Systems Insight Manager (HP SIM) 5? |
| A2. |
- A "main page" performance (PF) column is available on the HP Systems Insight Manager main page which PMP maintains
- The HP SIM menu bar is populated with specific options to access PMP tools, settings and reports
- PMP will generate HP Systems Insight Manager alerts for event notification on bottlenecks - users set notification rules within HP SIM.
- PMP 4 and HP SIM 5 share an instance of the database server software (MSDE, MS SQL Server, or Oracle)
- PMP installs silently as part of the HP SIM installation from the Management CD
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| Licensing |
| Q1. |
How is PMP licensed? |
| A1. |
Upon installation of PMP the server running HP Systems Insight Manager and PMP is automatically licensed for free. Also all ProLiant 1600, 1850R, 3000, 5500, 6400R, 6500, 7000, 8000, and 8500 servers (as long as they have a Xeon processor and a supported operating system and Insight Management Agent) are automatically licensed for free.
For each of the other servers and each shared storage device monitored, a separate license must be purchased before they can be monitored. These licenses can be purchased individually or in "flexible license packs."
The license is delivered in the form of a unique key that is entered in the license administration screen. Flexible license packs provide a single license key to enter, in order to activate the total number of licenses ordered.
Licenses are subsequently "attached" to the servers (or shared storage devices) to be monitored. Licenses cannot be attached to servers that are not supported, do not have a supported operating system, or do not have the right version of the Insight Management Agent installed. Once a license is attached to a server it cannot be revoked; it will stay with that server for the life of the server. The license is attached to the server serial number, so a change in server's name or IP address will not jeopardize the license.
The entire licensing process takes place on the console server; no changes are made to the monitored server.
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| Q2. |
Can PMP licenses float from one server to the next? |
| A2. |
No, PMP licenses, once used, are locked to a particular server. If that server is retired the PMP license is also retired. |
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| Q3. |
How can I get an evaluation license for PMP? |
| A3. |
You can contact your sales or channel representative for an evaluation license. However, each new installation of PMP comes with 5 free, fully functional licenses to be assigned to whatever server or shared storage system you choose. |
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| Q4. |
How do I purchase additional licenses and do I need to reinstall the product? |
| A4. |
Additional licenses can be purchased just like system options. You can purchase either single-server licenses, 10-server license packs, or "flexible-quantity license packs". There is no need to reinstall the product. Additional licenses can be added to a previously installed PMP at any time. |
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| Q5. |
How can I get a site license for PMP? |
| A5. |
Contact your sales or channel representative. They can arrange for flexible licensing to suit your needs. |
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| Functionality |
| Q1. |
What H/W systems does PMP monitor? |
| A1. |
- HP ProLiant servers and select Integrity servers with info on the following subsystems:
- CPU (down to the individual CPU level)
- Memory
- Smart Array, SCSI, and IDE controllers
- Direct-attached SCSI, ATA, and SATA disks
- NIC
- Fibre Channel HBA
- PCI Bus
- HP MSA500, MSA1000, and MSA1500 shared storage devices.
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| Q2. |
How does PMP fit within the data center? |
| A2. |
PMP installs on the same server as HP Systems Insight Manager (HP SIM). It uses the Insight Management Agents to collect the data required. PMP displays its information in a browser window of a client system. The configuration of the software is fully integrated with HP SIM. |
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| Q3. |
What kind of reports does PMP generate? |
| A3. |
PMP can generate three kinds of reports:
- Summary report on time in bottleneck state & subsystem usage combined with a server inventory
- Detail report in comma separated value (.csv) format for use in desktop reporting and charting tools like MS Excel and SAS
- Static Analysis report that displays configuration issues which may be causing bottleneck conditions.
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| Operating system support |
| Q1. |
Which operating systems are supported on the monitored server? |
| A1. |
The following operating systems are supported on the monitored server:
- Microsoft Windows NT Server 4.0 Enterprise Edition, SP6a
- Microsoft Windows 2000 Server, SP2 or later
- Microsoft Windows 2000 Advanced Server, SP2 or later
- Microsoft Windows 2000 Datacenter, SP2 or later
- Microsoft Windows Server 2003 Standard Edition (with or without SP1)
- Microsoft Windows Server 2003 Enterprise Edition (with or without SP1)
- Microsoft Windows Server 2003 Web Edition (with or with out SP1)
- Microsoft Windows Server 2003 Datacenter Edition (with or without SP1)
- Microsoft Windows Server 2003 Enterprise Edition for 64-bit Itanium (with or without SP1)
- Microsoft Windows Server 2003 Datacenter Edition for 64-bit Itanium (with or without SP1)
- Red Hat Enterprise Linux AS 3
- Red Hat Enterprise Linux ES 3
- Red Hat Enterprise Linux AS 4
- Red Hat Enterprise Linux ES 4
- SUSE Linux Enterprise Server 9
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| Q2. |
Which Insight Manager agents are required to run PMP? |
| A2. |
For ProLiant servers:
- Insight Management Agent version 6.10.1.0 (or later) for Windows NT
(NOTE: On servers running Windows NT, the WMI Support Tools are required.)
- Insight Management Agent version 6.20 (or later) for Windows 2000
- Insight Management Agent version 6.40 (or later) for Windows Server 2003
- Server Management Application and Agents for Linux version 7.20 (or later) for RHEL 3, SUSE LINUX 8 or 9
- Server Management Application and Agents for Linux version 7.30 (or later) for RHEL 4
For Integrity servers:
- Insight Management Agent version 3.10 (or later) for Windows Server 2003 for 64-bit Itanium
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| Q3. |
What operating system do I need to run the PMP software? |
| A3. |
The following operating systems are supported for the Analysis Server (middle tier)
- Microsoft Windows 2000 Server, SP4 or later
- Microsoft Windows 2000 Advanced Server, SP3 or later
- Microsoft Windows Server 2003 Standard Edition, SP1 or later
- Microsoft Windows Server 2003 Enterprise Edition, SP1 or later
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| Q4. |
What operating system and browser do I need on the client system? |
| A4. |
Browser:
- Microsoft Internet Explorer 6.0
Operating system:
- Microsoft Windows 2000 Professional, SP2 or later
- Microsoft Windows 2000 Server, SP 2 or later
- Microsoft Windows 2000 Advanced Server, SP 2 or later
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Data Center Edition
- Microsoft Windows XP, SP1 or later
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| Service & Support |
| Q1. |
How do I get support for the HP Insight Control Environment suites? |
| A1. |
Starting on July 9,2007, this product be offered exclusively as part of the HP Insight Control Environment suites, and will no longer be sold standalone. Starting on July 9, 2007, the HP Insight Control Environment suites will include one year of 24 x 7 Software Technical Support and Update Service. This service provides rapid access to trained software support staff as well as proactive management and delivery of software updates.
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| Q2. |
What is HP Software Technical Support and Update Service? |
| A2. |
Starting in July of 2007, HP Insight Control Environment suites will include one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems. The service also provides access to software updates and reference manuals either in electronic form or on physical media as they are made available from HP. With this service, customers will benefit from expedited problem resolution as well as proactive management and delivery of PHP Insight Control Environment suites updates.
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| Q3. |
How do I extend my support contract following the first year of 24 x 7 Software Technical Support and Update Service? |
| A3. |
Customers that register their Software Technical Support and Update Service with HP will be contacted prior to service contract expiration with a reminder to extend their service contract. While customers are not required to extend their contract, continued access to software updates will not be possible once the first year of support and update service expires.
Note: customers that purchase Insight Control software directly from HP will automatically be registered for the Software Technical Support and Update Service. Customers that purchase software through an HP partner can register on line.
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