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| What's new? |
| Q1. |
What new Microsoft Windows operating systems is HP offering? |
| A1. |
HP now offers the following Windows operating systems
- Microsoft Windows Small Business Server 2003 preinstalled and on CD (not installed)
- Microsoft Windows Server 2003 Standard Edition preinstalled and on CD (not installed)
- Microsoft Windows Server 2003 Standard x64 Edition preinstalled and on CD (not installed)
- Microsoft Windows Server 2003 Web Edition preinstalled and on CD (not installed)
- Microsoft Windows Server 2003 Enterprise Edition on CD (not installed)
- Microsoft Windows Server 2003 Enterprise x64 Edition on CD (not installed)
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| Q2. |
What else is available? |
| A2. |
HP also offers 5 CAL packs for Windows server operating systems. |
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| Q3. |
What other language versions are available? |
| A3. |
For a listing of available languages visit the preinstall (preinstalled OS) and on CD (on CD Web pages. |
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| Q4. |
Where can I go to learn more about Microsoft Windows Server 2003 operating systems? |
| A4. |
To learn more about Microsoft Windows Server 2003 operating systems go to Microsoft Windows Server 2003 site. |
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| Q5. |
Who can purchase Microsoft Windows Server 2003, Academic Edition? |
| A5. |
Microsoft Windows Server 2003, Academic Edition versions are only sold to qualified US Educational Institutions. To find out the qualified US Educational Institutions please contact the Microsoft Sales Information Center, One Microsoft Way, Redmond, WA 98052-6399. |
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| Q6. |
How many client access licenses come with each Microsoft server operating system? |
| A6. |
All Microsoft server operating systems offered by HP come with a base number of client access licenses or CALs. Client access licenses authorize named users or device to access the server via the Microsoft server operating system. The following CALs come with the following Microsoft server operating systems:
- Microsoft Windows 2003 Server Standard and x64 Standard Editions - 5 CALs
- Microsoft Small Business Server - 5 CALs
- Microsoft Windows Server 2003 Standard Edition - 5 CALs
- Microsoft Windows Server 2003 Web Edition +10 CALs maximum for content publishing ONLY
- Microsoft Windows Server 2003 Enterprise and Enterprise x64 Editions + 25 CALs
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| Q7. |
Where can I buy more Microsoft server operating system CALs? |
| A7. |
5 CAL packs can be purchased with a server and Microsoft server operating system direct from HP or direct through HP's Software Licensing and Management Solutions services. |
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| Q8. |
What is the difference between a Windows Server 2003 user CAL and a Windows Server 2003 device CAL? |
| A8. |
The difference between a user and device CAL is that a user CAL allows one user to connect to the network using a single device (PC, handheld, laptop, etc.) or multiple devices. A device CAL allows multiple users to access the network through a single shared device. |
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| Q9. |
Where can I buy Microsoft server operating systems from HP factory installed and on CD? |
| A9. |
HP sells Microsoft server operating systems direct and through resellers (where available) and in server/OS bundles through resellers. |
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| Common questions |
| Q1. |
Do I need Microsoft Software Assurance? |
| A1. |
Software assurance replaces the upgrade advantage and upgraded products. In order to guarantee eligibility for the most current product releases and "upgrade-like" pricing you will need to purchase software assurance. |
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| Q2. |
What languages are available for Microsoft Windows Server 2003 operating systems? |
| A2. |
For a listing of available languages visit the preinstalled OS and on CD Web pages. |
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| Services and support |
| Q1. |
Who do I call for service and support? |
| A1. |
Customers that purchase Microsoft server operating systems from HP would call HP for both OS and server support. Technical support is available from the HP website or by telephone for ninety (90) days from the date of purchase. Telephone support (Software Support Services) includes assistance with:
- Answering your installation questions (how-to, first steps, and prerequisites)
- Setting up and configuring the software (how-to and first steps; excludes system optimization, customization, and network configuration)
- Interpreting system error messages
- Isolating system problems to software usage problems
- Obtaining support pack information or updates
For additional information on HP service and support, |
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» contact hp - United States |
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» contact hp - Worldwid |
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| Q2. |
What is the warranty for a Microsoft server operating system from HP? |
| A2. |
HP offers a one year one time replacement warranty for media that proves to be defective in material or workmanship during the warranty period of 90 days from the date of purchase. Your remedy is to return the removable media to HP for replacement. Note: The warranty information above applies to factory installed OS's as well. |
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| Microsoft |
| Q1. |
Where is my Product Identification Key (PID) and what do I do with it? |
| A1. |
The Product Identification Key or PID is located on your Certificate of Authenticity (COA) if you bought an OEM version of the OS. A generic OEM PID was used to pre-install the OS. The PID on the COA is needed if you need to re-install the OS in the future.
If you purchased your OS through the Microsoft Open License Program (MOLP), the license key code is on the jewel case of the WorldwideFulfillment CD that is drop shipped direct from Microsoft.
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| Q2. |
Where is the Certificate of Authenticity (COA) located on my server? |
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For most systems, the COA is locate on top of the server in the left rear corner. This may not be the case for all systems. Due to space constraints, the COA is sometimes located elsewhere on the server. These locations may include the side panels, rear, and on the inside of a removable panel. |
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| Q3. |
How do I check the version of Internet Explorer that is installed? |
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Launch Internet Explorer. Then click Help | About Internet Explorer. The current version of the Internet Explorer will be displayed along with any updates that have been installed. |
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| Q4. |
What do I do if I get a "Found new hardware" wizard? |
| A4. |
Click cancel. Clicking cancel eliminates the possibility of interrupting the automated installation process. The automated installation process will install almost all drivers. If for some reason you are still prompted with a found new hardware wizard after logging in for the first time, point the installer to the C:\HPDRVRS directory (C:\DRIVERS in Windows Server 2003). |
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| Q5. |
How do I create additional logical drives on an array controller? |
| A5. |
On the Start menu, click Programs (expand All Programs in Windows Server 2003)| Compaq System Tools | Compaq Array Configuration Utility XE. This will launch the Compaq Array Configuration Utility XE that will allow you to add additional drives to the current configuration. Keep in mind altering the original logical drive on the array controller could cause loss of all data on the current partition. |
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| Q6. |
How do I change my Administrator password? |
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For Windows Server 2003, on the Start menu right click on My Computer, then click Manage. This will bring up the Management Console from which numerous items can be altered. Expand the Local Users and Groups section by clicking on the + sign in front of the category, then select the Users folder. This will bring up all the current users allowed on the system. Locate the Administrator account, right click on it, and select Set Password. Follow the prompts to set the password. |
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| Q7. |
Where can I find my EULA (End-User License Agreement)? |
| A7. |
A link to the EULA has been placed under the dropdown of Start | Programs (expand All Programs in Windows Server 2003)| Pre-Install Features. Click the End-User License Agreement link to view the agreement. A hardcopy of the EULA is also shipped with the server in the media kit. |
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| Q8. |
Where can I find the drivers for additional HP hardware that will be installed in the system? |
| A8. |
A folder called HPDRVRS on Windows 2000 (DRIVERS on Windows Server 2003) has been created on the root of the boot partition (C: drive). Most of the drivers for HP devices have been placed in this directory. The drivers path has been set in the registry to automatically check this location for drivers when new a device is installed. Running the ProLiant Support Pack (PSP) is another way to install the driver for any HP device. To run the PSP, click Start | Programs (expand All Programs in Windows Server 2003)| Pre-Install Features | ProLiant Support Pack. If the device is installed in the system properly, this utility should detect it and install the appropriate driver. |
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| Q9. |
What is the Microsoft Security Toolkit? |
| A9. |
This is a toolkit that has been provided by Microsoft to help you ensure your system is protected against the latest security vulnerabilities. To ensure your system is protected, it is suggested you install and launch the Security toolkit. At this time, this toolkit is not available for Windows Server 2003. |
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| Q10. |
Why wasn't Internet Information Services (IIS) installed? |
| A10. |
This allows the customer to install IIS and configure security patches before connecting to the internet. In Windows Server 2003, expand the "Application Server" component to install IIS. |
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| Q11. |
Why is the partition converted to NTFS? |
| A11. |
NTFS partitioning is the Microsoft recommend partition layout for Windows Server 2003. NTFS partitioning allows for stricter file access privileges as well. |
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| Q12. |
Can I convert the operating system partition back to FAT? |
| A12. |
No. The conversion to NTFS is a one-time conversion. The partition cannot be converted back to FAT. If a FAT partition is needed, the operating system will need to be reinstalled. Per Microsoft's recommendations, the operating system partition is converted to NTFS. NTFS allows for more secure file and application distribution. |
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| Q13. |
Why is CHKDSK launched during the installation? |
| A13. |
Windows automatically launches the CHKDSK utility during the NTFS conversion process. The utility is is checking the disk to verify no bad tracks or sectors exist on the hard drive. |
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| Q14. |
What is Web-based Management Configuration? |
| A14. |
Web-based Management Configuration is the configuration of web-based management security. Many of the components in Support Packs enable remote management using a web browser. Proper installation requires an administrator password to be set. The Agents will not install or function unless an administrator password has been set. Setting the password also helps to secure your network. |
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| Q15. |
If I am prompted during the installation to reboot the machine, should I? |
| A15. |
No. Do not click reboot during the initial installation process. Rebooting during the installation could cause some drivers to not load properly. |
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| Q16. |
Why are the Foundation, NIC and Server Management agents installed? |
| A16. |
The Foundation, NIC and Server Agents work together to monitor the overall health of the system. Error, warning and alert messages are logged to the system log. These events can alert you to potential disastrous system errors as well as simple alerts like lost network connection. The logs can be very useful in determining what caused the system or application to fail. |
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