| What's New |
| Q1. |
What is the difference between VMware ESX and VMware ESXi? |
| A1. |
VMware ESX and VMware ESXi are both bare-metal hypervisors that install directly on the server hardware. Both provide industry-leading performance and scalability; the difference resides in the architecture and the operational management of VMware ESXi. VMware ESX relies on a Linux operating system, called the service console, to perform some management functions: executing scripts and installing third party agents for hardware monitoring, backup or systems management. The service console has been removed from ESXi, reducing the footprint to less than 32MB. By removing the Service Console, VMware ESXi completes an ongoing trend of migrating management functionality from this local command line interface to remote management tools. The functionally of the service console is replaced by remote command line interfaces and adherence to system management standards. |
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| Q2. |
How do I get VMware ESXi 4 software from HP? |
| A2. |
VMware ESXi 4 along with the new CIM providers is downloadable from
www.hp.com/go/esxidownload. Standalone CIM providers for ESXi 4 is also separately downloadable from
www.hp.com/go/bsc (search for your ProLiant server and download drivers and software). Upgrade your standalone license to the ESXi 4 Enterprise License for 1p 571979-B21. |
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| Q3. |
What do I receive with HP's version of VMware ESXi 4? |
| A3. |
The HP VMware ESXi solution includes:
- VMware ESXi software
- HP ESXi 4 CIM Providers
- Getting Started Guide documentation that is included with this software download.
- Support and Services: Support for the HP VMware ESXi product requires a paid Service and Support agreement. Hewlett-Packard customers that have purchased software support and subscription for the VMware products can contact their local HP support center for software.
- Installation options are available from the following supported devices: Please note that all devices will need to be imaged for ESXi 4.0.
- Any HP supported hard drive
- HP Standalone USB Key for VI3 508291-B21 (This key is pre-imaged with ESXi 3.5 U3.) Available through Sep 30, 2009
- PNY USB Flash Drive: FD2GBHP100-BLK-SMA-T: To purchase the PNY USB flash drive, call PNY at +1 800 769 4221 and request the part number FD2GBHP100-BLK-SMA-T
- Kingston SD Flash Memory: 2GB Elite Pro SD Card 50x: To purchase:
http://www.kingston.com/hpoffer/
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| Q4. |
How do I do updates on my VMware ESXi? |
| A4. |
Future updates can be made using the same tool used to update ProLiant system firmware, the HP Smart Update Manager. Customers can also use VMware Update Manager to update the HP image on the USB key. VUM will detect that the host has an OEM image, and will retain that image across an upgrade |
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| Q5. |
What HP hardware is certified with VMware ESXi from HP? |
| A5. |
HP supports and certifies a full range of ProLiant server platforms across the BL, DL, and ML lines of servers. For the latest list of certified servers check the VMware certification matrix available from
www.hp.com/go/vmware.
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| Service &
Support |
| Q1. |
Can I get support for VMware ESXi? |
| A1. |
Support for the HP VMware ESXi product requires a paid Service and Support agreement. Hewlett-Packard customers that have purchased software support and subscription for the VMware products can contact their local HP support center for software. |
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| Q2. |
Who do I call for service and support? |
| A2. |
Customers that purchase VMware from HP should call HP for all VMware software related problems. HP also provides one-stop support for your ProLiant servers and HP StorageWorks products, Guest and host OS support is also available and recommended for a complete support solution.
For U.S. Support, call 1-800-633-3600
With your paid Support and Subscription follow these rules
Option 2 for new software call
Enter Service Agreement ID (SAID) (If you don’t have a SAID, you can use HP care pack number OR system handle.)
Option 2 for Operating Systems Support
- Option 1 for UNIX
- Option 2 for HPUX
- Option 3 for Tru64
- Option 4 for VMWare
- Option 5 for LINUX
For general questions please follow the ProLiant server route
1. Option 1 – New Hardware support
2. Option 2 – For all other hardware support
3. Say our shortcut “ProLiant Running VMware”
For WW support numbers – visit
http://welcome.hp.com/country/us/en/wwcontact_us.html
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| Q3. |
How does HP service and support differ from VMware service and support? |
| A3. |
HP offers convenience with one-stop shopping for hardware, software and OS support. HP does not base response time on incident severity. This more comprehensive service level is available to our customers worldwide. |
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| Q4. |
Where do I go if I have problems with my VMware vSphere license retrieval? |
| A4. |
Visit this page for more information
http://www.hp.com/softwarereleases/releases-media2/VMware.htm. |
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