| General |
| Q1. |
What is VMware from HP? |
| A1. |
VMware from HP is a portfolio of VMware software products that can be purchase direct from HP. Products include the VI3 line-up - Starter, Standard, and Enterprise - VMware management software like VirtualCenter Management Server and VMotion, and a variety of upgrade software.
VMware from HP also bundles Insight Control management software (ICE) + Server Migration Pack (SMP Universal) with select VMware software products to provide central management and control of your virtual and physical machines. Insight Control provides system health, remote control, vulnerability scanning and patch management as well as flexible deployment and power management in one easy to install package. SMP Universal licenses bundled with VMware provides automated physical to virtual (P2V) and virtual to virtual (V2V) migrations.
VMware Virtual Infrastructure 3 products support both ESX 2.5.x and ESX 3. Customers have an opportunity to select the ESX version of their choice during the activation and download process.
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| Q2. |
Why should I consider buying VMware software from HP? |
| A2. |
HP is a certified software reseller uniquely qualified to assist you with all your software needs. From HP you gain the convenience of one-stop shopping and one-call support for your ProLiant server and VMware software needs. Through HP you can also take advantage of ProLiant Essentials Software, including Virtual Machine Manager (VMM), for rapid deployment and enhanced manageability.
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| Q3. |
What HP hardware is certified with VMware from HP? |
| A3. |
HP supports and certifies a full range of ProLiant server platforms across the BL, DL, and ML lines of servers. For the latest list of certified servers check the VMware certification matrix available from www.hp.com/go/vmware.
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| Q4. |
How do I expand my current ESX 2 infrastructure without migrating to VI3? |
| A4. |
All VMware from HP products specifically support both ESX 2.5.x and VI3. Customers have an opportunity to select the ESX version of their choice during the activation and download process.
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| Q5. |
Can I upgrade to ESX 3 at a later date? |
| A5. |
Absolutely, for customers with an ESX 2.5.x infrastructure and an active VMware support and subscription from HP, migrations to ESX 3.x are included in the support agreement. HP supports and will help facilitate migrations from ESX 2.5.x to VI3 through either upgrade software SKUs purchased from HP and or upgrade entitlements included with your VMware from HP.
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| ProLiant Essentials Virtualization Management Software |
| Q1. |
How does ICE help manage my virtual infrastructure? |
| A1. |
The Insight Control management suites deliver everything you need to manage your unified physical and virtual ProLiant and BladeSystem infrastructure. It allows you to
Take complete control of your ProLiant and BladeSystem infrastructure from anywhere to help maximize IT infrastructure stability and minimize risk
Achieve maximum flexibility in workload deployment and optimization to enhance IT responsiveness to changing business needs and accelerate business growth.
Realize tangible savings and make the most of every dollar you invest in server assets, staff and facilities.
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| Q2. |
What versions of VMware virtualization software are supported by PEVMS? |
| A2. |
The current version of Virtual Machine Manager supports ESX 2.5.x and all tiers of the VI3 virtualization software.
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| Q3. |
What additional software is offered by HP? |
| A3. |
HP also offers ProLiant Essentials, which provide a clear advantage for efficient deployment and management. Insight Manager has been integrated with VMware for manageability. ProLiant Essentials Integrated Lights Out (iLO) and RDP tools provide streamlined installation. Virtual Machine Manager (VMM) pack provides an easy way to use management software to simplify the control of your virtual machine environment. More information on these installation procedures can be found at www.hp.com/activeanswers.
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| How to buy |
| Q1. |
How do I buy VMware software from HP? |
| A1. |
There are two ways to buy VMware from HP. VMware from HP is available as an option for use with recently purchased ProLiant servers. VMware from HP can also be purchased bundled with HP ProLiant Servers giving you the convenience of purchasing your hardware and software on a single purchase order.
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| Q2. |
Can I buy VMware software preinstalled on ProLiant servers from HP? |
| A2. |
No, not at this time. HP offers custom pre-installations for customers on a for-fee basis.
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| Service and Support (SnS) |
| Q1. |
How do I get software support and subscription services from HP for my VMware from HP? |
| A1. |
VMware requires that all VMware software is purchased with software support and subscription services (SnS) from an authorized VMware support provider. VMware from HP simplifies the SnS requirement by including 1-year 9x5 unlimited SnS with all VMware from HP SKUs.
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| Q2. |
Can I upgrade or extend my SnS? |
| A2. |
Absolutely, HP offers optional VMware software support and subscription packs. Extended Support Packs are available for 1-year 24x7 support and 3-year 9x5 or 24x7 support options.
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| Q3. |
Who do I call for service and support? |
| A3. |
Customers that purchase VMware from HP should call HP for all VMware software related problems. HP also provides one-stop support for your ProLiant servers and HP StorageWorks products, Guest and host OS support is also available and recommended for a complete support solution.
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| Q4. |
How does HP service and support differ from VMware service and support? |
| A4. |
HP offers convenience with one-stop shopping for hardware, software and OS support. HP does not base response time on incident severity. This more comprehensive service level is available to our customers worldwide.
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| Q5. |
What does HP offer for service & support? |
| A5. |
HP includes 1-year 9x5 technical software support and updates services for all VMware from HP products.
HP Customer Support will provide Level 1 and Level 2 support to the end customer. While HP will retain customer contact, VMware will provide support on any issues that require access to VMware source code or product changes. HP Services has a 2 hour guaranteed response time for all VMware technical support calls and there is no distinction of issue severity in determining the call back timing. All coverage is based on local time zone.
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