VMware requires that Support and Subscription services (SnS) must be included with every VMware virtualization software sale. As a certified global software reseller HP offers a full range of authorized VMware SnS available in one or three year packages with 9×5 or 24×7 support coverage with two hour response times for all support calls regardless of severity.
With HP services you receive full enterprise one-stop support coverage for your VMware virtualization software, host operating systems, virtual OS environments, and your HP hardware.
- Total lifecycle support for all VMware virtualization software
- A global service network of 16 strategically located Customer Support Centers delivering 24×7×365 problem-solving help by telephone, the Internet, and electronic service tools; CSCs provide high-availability services to optimize uptime for today's e-business solutions
- The world's largest and most experienced VMware Certified Professional workforce
- 65,000 service professionals at offices in 160 countries
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VMware Support and Subscription (SnS) Services |
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The purchase of VMware virtualization software requires the purchase of VMware Support and Subscription Services. HP’s VMware Support team provides a range of support offerings backed The world's largest and most experienced VMware Certified Professional workforce. SnS services are available in a variety of support offerings that are designed to assist during all stages of product usage:
- 1-year and 3-year SnS subscriptions
- 9×5 and 24×7 SnS subscriptions
- VMware installation and configuration assistance
- Installation and configuration assistance
- Resolving availability and stability issues
- Expert knowledge of HP hardware and Microsoft and Linux guest/host operating systems
- Close working relationship with VMware
Let HP Services Optimize your IT Infrastructure through transformational services delivered by industry veterans using proven methods, innovative tools, and trusted virtualization technologies. HP is VMware's only Enterprise VMware Authorized Consultant (EVAC) which gives the highest level of certification for delivering VMware virtualization services.
HP's infrastructure services give our customers access to expertise in virtualization and consolidation planning, assessments, methodology services, tools, training and knowledge transfer that benefit our customers by improving IT efficiency, reducing cost, providing lower TCO.
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