General |
| Q1. |
What are the Features in HP Storage Management Pack? |
| A1. |
Supports event and alert reporting for HP Storage Products. Support diagram view for select HP Storage Products, refer to User Guide of HP Storage Management Pack for details.
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Platform Support |
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| Q1. |
What are the Installation Prerequisites for HP Storage Management Pack for System Center? |
| A1. |
For a complete list of Installation Prerequisites for HP Storage Management Pack for System Center, refer to the User Guide. |
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| Q2. |
What hardware platforms are supported by the new HP Storage Management Pack for System Center 2012? |
| A2. |
HP Storage Management Pack for System Center 2012 supports the following hardware platforms:
- HP 3PAR Storage
- HP LeftHand Storage
- HP EVA Storage
- HP XP Storage
- HP E5000 Messaging Systems
- HP X5000 Storage
- HP MSA Storage
- HP Tape Libraries
- HP Virtual Libraries
- HP StoreOnce D2D2000/ D2D4000 Series Backup
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| Q3. |
Why aren't my HP informational events showing up as alerts under OpsMgr? |
| A3. |
The HP Storage Management Pack for Systems Center Operations Manager 2012 only generates alerts in OpsMgr 2012for critical and warning states. Check the events view for a complete view. |
| Q4. |
What does the software bundle contain? |
| A4. |
The software bundle contains:
- HP Storage Management Pack for System Center.zip
- HP Storage WEBESListener for System Center.zip
- HPStorageManagementPackforSystemCenterUserGuide-2.0.pdf (Installation and User Guide)
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| Q5. |
How do I configure HP Storage Management Pack for different event flow models? |
| A5. |
Refer to the HP Storage Management Pack User Guide for selecting event flow model. |
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Availability |
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| Q1. |
Where do I find HP Storage Management Pack for System Center product? |
| A1. |
HP Storage Management Pack for System Center is available to download from HP.com at http://h18006.www1.hp.com/storage/SCOM_managementpack.html. |
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Troubleshooting |
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| Q1. |
Where do I find more troubleshooting information? |
| A1. |
The HP Storage Management Pack for Systems Center Operations Manager 2012 Installation and User's Guide document, included in the downloadable zip file, contains a troubleshooting section. Look here for many different types of troubleshooting information. |
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| Q2. |
I'm using the WEBES XML interface. The first time I ran the "desta mom on" command, it did not prompt me for the hostname and port number. What do I do? |
| A2. |
If you are not prompted for the hostname and port information, run the command again (note that you may need to run "desta mom off" first, depending on the version of WEBES you are using). Then, re-run the command. Refer to the "Configuring WEBES to Send an XML event callout" section in the HP Storage Management Pack for Systems Center Operations Manager 2012 Installation and User's Guide document for more information about this process. |
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| Q3. |
The WEBES configuration "desta mom on" defaulted to port 2069 instead of 8945. What do I do? |
| A3. |
The port number just needs to be the same in both the WEBES desta mom configuration and the HP Storage Management Pack. The "Configuring WEBES to send an XML event callout" section in the HP Storage Management Pack for Systems Center Operations Manager 2012 Installation and User's Guide document contains instructions for changing the port you are using; make sure both of the configurations are using the same port. |
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| Q4. |
Is there a way to generate some test events from WEBES to verify that my system is working? |
| A4. |
Yes. On the system where you have WEBES installed, open a command prompt. Go to the directory where the eva_events.evt file is located (on some versions of WEBES and Windows, this may be the "C:\Program Files\Hewlett-Packards\svctools\common\ca\examples") and run this command: 'wsea n analyze input eva_events.evt not vis'.
This should generate multiple test events. For more information, refer to the HP Storage Management Pack for Systems Center Operations Manager 2012 Installation and User's Guide. |
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| Q5. |
The OpsMgr 2012 Management Pack kit fails with error “The scripts required for this install to complete could not be run”. What do I do? |
| A5. |
Please install the SNMP Service on the OpsMgr 2012 Management Server before installing the HP Storage Management Pack for OpsMgr 2012. The installation program runs a script which requires the smi2smir tool to register SNMP MIBS related to HP Storage devices. The smi2smir tool can be located in the \wbem\snmp directory. The tool gets installed when you install SNMP on Windows servers. For more information, refer to the HP Storage Management Pack for Systems Center Operations Manager 2012 Installation and User's Guide. |
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| Q6. |
Can I send test traps from my P4000 device to test the management pack and OpsMgr configuration? |
| A6. |
Yes. The ability to send a test trap was added in SANiQ 8.5. From the P4000 CMS: select the "SNMP Traps" tab from the SNMP panel for the storage node. Ensure that the trap settings are configured. Then select "Send Test Trap" from the "SNMP Trap Task" drop down menu. |
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